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SAP C_C4C12_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Configuration and Administration | - User privileges and business roles - Understand various configuration options for sales processes |
| Topic 2: Integration and Reporting | - Reporting options and solution monitoring - Integration of SAP Sales Cloud with other SAP applications |
| Topic 3: Sales Cloud Fundamentals | - Explain key sales processes, lead and opportunity management - Sales process integration concepts - Describe the functionalities and benefits of the SAP Sales Cloud solution |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
Extension fields added to the user interface must be manually added to the migration templates as well.
Determine whether this statement is true or false.
- A. False
- B. True
Which of the following items can you configure in the Sales Assistant tool in SAP Hybris Cloud for Customer? (3 correct answers)
- A. Visit
- B. Service request
- C. Phone calls
- D. Appointment
- E. Task
What activities do you perform in the Administrator work center to enable a new social media channel? (3 correct answers)
- A. Set up access to your social media account
- B. Select the social media channel service level
- C. Create and schedule a social media import run
- D. Define the ticket priority with the social media channel provider
- E. Select the channel type
A user is assigned to work centers that contain the same view, in the first work center, the user has unrestricted read and write access, in the second work center the user had read only access.
Which access rights does the user get for this view in both work centers?
- A. Restricted read access and unrestricted write access
- B. Restricted Read and Write access
- C. Unrestricted read access and restricted write access
- D. Unrestricted Read and Write access
Administrators cannot disable user personalization settings. Determine whether this statement is true or false.
- A. False
- B. True
