Topics of Certified Implementation Specialist - Field Service Management (CIS-FSM) Exam

Topics of CIS-FSM exam dumps are as follows:

Field Service Management Fundamentals

• Data Collection Process, Widgets, and Dashboards
• Field Agent Activities (Mobile & Desktop)
• Reporting & Performance Analytics for Field Service
• Appointment Booking
• Planned Maintenance for Field Service
• Work Order Management
• Scheduling and Dispatch
• Map Pages

Implementation Planning

• Field Service Management Implementation Good Practices
• Field Service Management Solution
• Field Service Industry Good Practices

Implementing Field Services Processes

• Configuring Work Order Creation
• Configuring Time Recording
• Foundation Data
• Optimizing Scheduling, Dispatch, and Inventory Operations
• Configuring Field Service Mobile
• Configuring Field Service Business Process, Assignment, and Add-ons

Field Service Management Engagement Readiness

• Field Service Management Solution (i.e. Business Value, Definition, Positioning)
• Planning (i.e. MID Server Requirements and Specifications)
• Operationalizing IT (i.e. MID Server and Field Service Management Dashboards, Benefits)

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-fsm-blueprint.pdf

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Passing the ServiceNow System Administrator Qualification Test shows the mastery of ServiceNow System Management and certifies that an applicant has the expertise and experience required to oversee the design, deployment, and maintenance of the ServiceNow platform. Completing this credential test also lays forth the key competencies required to pursue additional certification for individuals.

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ServiceNow CIS-FSM Exam Syllabus Topics: