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The KPI Institute C-KPIP Exam Syllabus Topics:

The KPI Institute Certified KPI Professional Sample Questions:

1. Which KPI measures the achievement of the following objective: "Improve HR project management delivery capability"?

A) HR projects (#)
B) HR initiatives on time, budget and specifications (%)
C) Training effectiveness rating (%)
D) Main 3 HR projects implemented as planned, by 31 December

2. Which of the following statements is true?

A) None of the answers
B) Cascading objectives to lower levels can happen by using the same objectives and by identifying specific objectives that can support those corporate objectives
C) Cascading objectives from organizational to departmental level can only happen by using the same objectives at the lower level
D) Cascading stops at team level; there is no relevancy to cascade down to individual level

3. Which KPI measures the achievement of the following objective: "Contribute to organizational productivity"?

A) Budget variance (%)
B) Processes (#)
C) Team man-hours per service requests processed (#)
D) Internal customer satisfaction index (%)

4. Which KPI should be used to balance "First call resolution rate (%)"?

A) Improve call resolution
B) Call duration (# / time)
C) Calls per hour (#)
D) Calls per staff (#)

5. Which start target would you propose for "Training hours per year per employee (#)", tracked at organizational level?

A) 24
B) 240
C) 180
D) 4

Solutions: