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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You enable e-mail integration with SAP Cloud for Customer service request management. Which types of customers are supported for the email channels? Note: There are 2 correct answers to this question.

A) Competitors
B) Individual customers
C) Parents
D) Accounts

2. How can you give a business user access to a work center view? Note: There are 2 correct answers to this question.

A) Assign the business user to the organizational structure.
B) Create a business role that has access to the work center view and assign it to the business user
C) Use business scoping to activate the work center containing the view
D) Copy the access right from a business user who already has access to the work center view

3. You want to trigger additional service activities for a registered product regularly if a specific measurement reading threshold is reached. What type of maintenance plan should you create?

A) Cyclical
B) Fixed
C) Absolute
D) Alternating

4. Which of the following actions are supported by the email communication channel? Note: There are 2 correct answers to this question.

A) Broad cast emails to a group of individuals
B) Route unknow sender email to common inbox
C) Create service tickets from inbound emails
D) Create activities from inbound email

5. Which of the following data items are required to create a registered product? Note: There are 2 correct answers to this question.

A) Reference date
B) Warranty ID
C) Customer
D) Serial ID

Solutions: