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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?

A) Who will be the main point of contact for migration
B) What data and from which system will be migrated
C) What will be the overall cost for migration?
D) What tools and databases will be used to perform the migration
E) What is the quality, structure and frequency of the data migration?

2. ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines. Which migration strategies should be opt?

A) Coordinate migration readiness across regions and execute migration all at once to ensure consistency
B) Migrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts.
C) Do not migrate legacy assets and leverage external objects within salesforce to access them
D) Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.

3. What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

A) The product services sold can undergo future attribute changes
B) The Product sold is a device accessory such as phone case
C) The product services sold will have child features added in the future
D) The product/service sold is high volume, one time billing event, such as a pay per view
E) The product Service sold has a recurring charge

4. A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?

A) Add the delivery zip code customer field as a header in the pricing calculation matrix
B) Configure the tax rate in the price plan and it will be added automatically when added to the cart.
C) Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix
D) Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix

5. ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.

A) Customizations using CPQ Hooks
B) Adjustment using Context rules
C) Promotions
D) Discounts.

Solutions: