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Avaya 33820X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Exam 33820X |
| Exam Number: | 33820X |
| Related Certifications: | Avaya Aura Call Center Elite Avaya Aura Contact Center Avaya Aura Platform Certifications |
| Available Languages: | English |
| Exam Format: | Multiple choice, Scenario-based questions |
| Recommended Training: | Avaya Learning |
| Exam Registration: | Avaya Training & Certification Portal |
| Sample Questions: |  |
| Exam Way: | Pearson VUE test center or online proctored exam (availability may vary by region) |
| Pre Condition: | Recommended knowledge of Avaya Aura platform fundamentals, call center concepts, and enterprise telephony architecture. |
Avaya 33820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Call Center Elite Functionality | - Agent and supervisor features - Inbound and outbound call handling - Skill-based routing and queue design |
| Operations and Support | - Troubleshooting methodologies - Best practices for ongoing maintenance - Monitoring and reporting tools |
| Solution Design Considerations | - Capacity planning and performance tuning - Security and compliance considerations - High availability and disaster recovery design |
| Integration and Deployment | - Deployment models and migration strategies - Third-party system interoperability - CRM and CTI integration |
| Elite Multichannel Capabilities | - Digital engagement and routing strategies - Customer experience design considerations - Omnichannel interaction handling (voice, email, chat) |
| Core Architecture and Components | - System scalability and redundancy design - Avaya Aura platform components integration - Call routing and ACD fundamentals |
| Solution Overview | - Avaya Aura Call Center architecture overview - Elite and Elite Multichannel positioning |
Avaya 33820X Exam Questions
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The Avaya Aura® Call Center Elite & Elite Multichannel Solution Design is delivered Pearson VUE test center or online proctored exam (availability may vary by region), so pick the arrangement that fits your schedule.
Yes — download the free trial of the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design material before you buy. Members then enjoy free updating for 365 days, with new versions emailed promptly; renew afterward at 50% off.
The Avaya Aura® Call Center Elite & Elite Multichannel Solution Design is Avaya's certification exam for Avaya Aura Call Center Elite & Elite Multichannel Solution Design, at the Professional level. As a major exam recognized by most companies, it proves your IT ability to employers — including the big international ones. Related credentials include Avaya Aura Call Center Elite, Avaya Aura Contact Center, Avaya Aura Platform Certifications.
The Avaya Aura® Call Center Elite & Elite Multichannel Solution Design blueprint covers 7 domains — including Operations and Support, Elite Multichannel Capabilities, Core Architecture and Components. Pay attention to the key points where weightings concentrate; the full outline above lists every subtopic.
Recommended knowledge of Avaya Aura platform fundamentals, call center concepts, and enterprise telephony architecture. Eligibility rules are updated periodically, so verify the current requirements on the official page before registering.
Files arrive by automatic email within a minute of payment — unlimited devices, and 24/7 customer assisting for any downloading or purchasing problem if nothing shows up within 2 hours. If you get a bad result on the corresponding 33820X exam within 60 days of purchase, the money is fully refunded: send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam, processed within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. You may instead exchange for two equal-value products free.
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Pair any official course with the 65 practice questions for the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design — answers expert-verified, suitable for any level of candidate.
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.
What Is the default VPC hardware and software configuration?
- A. Shared hardware and dedicated software
- B. Dedicated hardware and shared software
- C. Dedicated hardware and dedicated software
- D. Shared hardware and shared software
Correct Answer: A 🗳️
A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.
Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)
- A. Avaya Solutions Platform Servers
- B. Oracle Sun Blade 150
- C. Amazon Web Services
- D. Oracle Fire V880/V890
- E. CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)
Correct Answer: A,C,E 🗳️
Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.
Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)
- A. Managed Private or Hybrid Networks
- B. Cloud Storage Box
- C. Subscription-based payments
- D. Cloud Contact Center with AACC
Correct Answer: A,C 🗳️
A customer wants their callers to have greater control over their interactions when they reach their contact centers. They want their callers to be able to get a callback when the next agent is available, or schedule a callback for a day/time that is most convenient. Callers should also be able to continue to hold. Avaya Callback Assist (CBA) gives a customer control of their interaction with the contact center by providing the customer with the estimated wait time and options.
Avaya Callback Assist (CBA) can be installed in which three different environments based on these business requirements? (Choose three.)
- A. AACC
- B. CTI
- C. Analog
- D. Tl/El
- E. SIP
Correct Answer: A,B,E 🗳️
Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.
To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?
- A. Graphical Designer
- B. Visual Designer
- C. Avaya IX™ Orchestration
- D. Call Vectoring
Correct Answer: C 🗳️
