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Avaya 3308 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Contact Recording Architecture | - Integration with Avaya Aura / WFO Framework - ACR system components and deployment - Call capture methods (DMCC, SIP, H.323) |
| Maintenance and Troubleshooting | - Integration troubleshooting (QM / WFO) - System monitoring and health checks - Log analysis and error resolution |
| Security and Compliance | - Access control and audit logging - Encryption and certificate management |
| Implementation and Configuration | - Recorder installation and configuration - Server readiness and environment validation - Database and storage configuration |
| Avaya Quality Monitoring (QM) | - EQConnect and IF Connect adapters - QM workflow and evaluation process - Agent scoring and performance metrics |
