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Avaya 3000.3 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Installation and Configuration | - Deployment and administration
|
| Topic 2: SME Solution Design | - Designing Avaya SME communication solutions
|
| Topic 3: Networking and Call Routing | - Voice networking configuration
|
| Topic 4: Customer Requirements Analysis | - Business and technical requirements gathering
|
| Topic 5: Applications and Messaging | - Communication applications deployment
|
| Topic 6: IP Office Hardware | - Hardware components and interfaces
|
| Topic 7: Maintenance and Troubleshooting | - Operational support and diagnostics
|
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
The customer wants to rack mount an IP500 system. The room that the system will be installed in has a 25" width rack with space in it. From the list of additional equipment below what will be needed to install the system in a rack?
- A. An IP400 Rack Mounting Kit
- B. Yellow 2 meter interconnect cables
- C. An Uninterruptable Power Supply
- D. A Standard 19" Rack
Correct Answer: D 🗳️
In Windows Services, which tab would you use to allow the VoiceMail Pro service to run as a specific user?
- A. Advanced
- B. General
- C. Dependencies
- D. Log on
Correct Answer: D 🗳️
A customer has requested that a plan be implemented to give their two sites complete resiliency.
Which option will accomplish this?
- A. IP 500v2 with redundant processor
- B. IP Office Resiliency License
- C. IP Phones with backup call server
- D. VoiceMail Pro with a backup server
Correct Answer: C 🗳️
A customer is installing ContactStore 7.8 on a separate Windows server from the VoiceMail Pro Server. What must be set in the servers so that the recordings move from the voicemail server to the ContactStore server?
- A. The registry key is a string containing the name of the share.
- B. The Workgroup name must be in each server.
- C. IP Office must be in a SCN.
- D. VoiceMail Pro must be part of the domain.
Correct Answer: A 🗳️
A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?
- A. ICR with account codes and CDR-enabled for billing.
- B. ACD to distributed Hunt Groups and one-X Portal Call Accounting
- C. ACD via VM Pro Campaign Manager and a campaign database
- D. VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
Correct Answer: A 🗳️
