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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A customer integrates Salesforce with Webex Contact Center. Screen pop functionality fails intermittently during inbound calls. Which issue is MOST likely responsible?

A) SIP OPTIONS timeout
B) Browser pop-up restrictions
C) Codec mismatch between trunks
D) Missing SRTP encryption

2. A Webex Contact Center engineer is configuring a new email digital channel flow in Webex Connect flow builder. Which node must the engineer use to ensure that emails are routed to Webex Contact Center for contact distribution?

A) Screen Pop node
B) Create Conversation node
C) Add Participant node
D) Queue Task node

3. A Webex Contact Center deployment includes multiple communication channels. Management wants interactions automatically routed to the most qualified agents based on skill level. Which routing strategy should be used?

A) Uniform broadcast routing
B) Round robin routing
C) Longest available agent
D) Skills-based routing

4. An enterprise requires that customer interaction recordings remain within a specific geographic region for compliance reasons. Which Webex Contact Center capability addresses this requirement?

A) SRST failover mode
B) Local survivability gateway
C) QoS DSCP rewriting
D) Regional media storage policies

5. A customer wants supervisors to silently monitor agents without participants hearing monitoring tones. Which feature should be implemented?

A) Whisper coaching
B) Call intercept
C) Barge-in only
D) Silent monitoring

Solutions: