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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Your customer wants to have a vertical MediaToolbar instead of the Horizontal one.
Which statement is true?

A) TheVertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
B) The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
C) You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
D) The only Vertical Toolbar that you can enable is the Notifications Toolbar.

2. Select the correct procedure to enable the Audit History tab for Service Requests.

A) Sign in to Engagement Cloud as anadministrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.
B) Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under
"Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the"Filters" tab, choose an available field, add the desired filter, and add the filter to the
"Active Filters" list.Save the configuration.
C) Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top ofthe page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
D) Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.

3. Identify three considerations before starting the configuration of assignment rules to service requests.

A) the candidates of service requests to use as criteria for your rule assignments
B) the attributes of queues to use as criteria for your rule assignments
C) the candidates of queues to use as criteria for your rule assignments
D) the attributes of service requests to use as criteria for your rule assignments
E) the rule sets you want to create and the rules to include in each rule set

4. Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not beingreceived.
What is the problem?

A) An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
B) The configured frequency to retrieve emails is too long.
C) Incoming messages have a custom filter.
D) Incorrect configuration of the inbound profile option:
SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.

5. To create anew Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

A) You can set a second sandbox as Activeat the same time in order to begin working on another new object.
B) Multiple users cannot use your sandbox at the same time.
C) Your changes are isolated and do not impact other users' configuration environments or the production environment.
D) Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.

Solutions: