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Oracle 1Z0-1037-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Common B2C Service Features | 15% | - General Platform Functionality
|
| Topic 2: B2C Service Knowledge Foundation | 35% | - Knowledge Base Configuration
|
| Topic 3: Knowledge Advanced | 35% | - Advanced Configuration
|
| Topic 4: Reports and Analytics | 15% | - Knowledge Reports
|
Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:
Which two queues have manual pull policy? (Choose two.)
- A. Round Robin (All)
- B. Standard
- C. Last In First Out (LIFO)
- D. Manual
- E. Round Robin (Logged in)
Correct Answer: B,E 🗳️
Explanation: Only visible for VCE4Dumps members. You can sign-up / login (it's free).
Your client wants a report to see all the incidents with status groupedunder the name of the contact. For an unresolved status, the queue information under which the incident is present should be displayed.
What should you use to display the details at different levels?
- A. Applied Filter
- B. Bucket Filter
- C. Rollups
- D. Slicing
- E. Auto Filter
Correct Answer: C 🗳️
Explanation: Only visible for VCE4Dumps members. You can sign-up / login (it's free).
Which three pieces of information can be obtained from the Knowledge Advanced Analytics standard reports?
(Choose three.)
- A. Search Accuracy
- B. Article Aging
- C. Questions with High Score Answer
- D. Words without Concepts
- E. Click-ThoughRate of External Documents
Correct Answer: B,D,E 🗳️
Explanation: Only visible for VCE4Dumps members. You can sign-up / login (it's free).
Which two statements are true about replacement tokens? (Choose two.)
- A. They enable creation and storage of complex content consisting of integrated text and images multiple times.
- B. They enable re-use of content in a standardized form.
- C. They enable management of standardized content from a singleresource.
- D. They enable re-use of existing content of any data type in variables.
Correct Answer: B,C 🗳️
Explanation: Only visible for VCE4Dumps members. You can sign-up / login (it's free).
Which two components are used by the Knowledge Advanced Task Management facility to automatically generate tasks? (Choose two.)
- A. notification configuration
- B. content life cycle events
- C. privileges
- D. user roles
- E. configured workflow processes
Correct Answer: B,E 🗳️
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