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Oracle 1Z0-1034-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Oracle B2C Service Architecture & Data Model | 20% | - RightNow Object Query Language (ROQL) - Data Access and Security Model - Custom Objects and Fields - Connect Common Object Model (CCOM) |
| Topic 2: Deployment & Troubleshooting | 5% | - Performance Optimization - Logging and Debugging - Deployment Process |
| Topic 3: Agent Desktop & Console Extensions | 15% | - Console Customization - Agent Scripting and Workflows - Desktop Add-ins using .NET |
| Topic 4: Customer Portal Customization | 35% | - Portal Framework and Deployment - Look and Feel Customization - Models, Controllers and JavaScript - Custom Widget Development - Standard and Syndicated Widgets |
| Topic 5: Integration APIs | 25% | - Connect for PHP - Connect Web Services for SOAP - Connect REST API - Authentication and Security |
Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:
Question 1
In a Widget Controller file, which is the correct way to capture the Contact ID (c_id) from the URL parameter, query the database to fetch contact details, assign contact details in the class variable, and access it in the view.php file?
A)
B)
C)
D)
A. Option B
B. Option D
C. Option A
D. Option C
Question 2
Within add-ins, web-service calls must be handled with care in order to avoid performance concerns.
Identify two ways to support maintaining a responsive agent interface when using Connect Web Services for SOAP from anadd-in.
A. Implement a caching mechanism, and a data expiration mechanism, within your model to avoid duplicate network traffic.
B. Update your user interface thread from your network-call thread to allow real time status updates.
C. Identify your most common requests and pre-load those data in the getcontrol1 ( ) method of each of your add-ins.
D. Implement a distinct model for each of your addins to avoid network contention.
E. Run network calls within a separate thread to avoid locking the user interface.
Question 3
A developer is writing code on the Ask a Question page to redirect users to the login form if they are not already logged in. Which is the correct rn tag to implement this logic?
A)
B)
C)
D)
E)
A. Option B
B. Option D
C. Option A
D. Option C
E. Option E
Question 4
In a Agent Desktop Add-In, which is the correct syntax to get the contact record of the current contact worksoace?
A)
B)
C)
D)
E)
A. Option B
B. Option D
C. Option A
D. Option C
E. Option E
Question 5
What two menu objects can be edited by the Customizable Menus component as part of configuration and on-going administration activities?
A. CustomObject Menu fields
B. Standard State/Province object
C. Standard Incident Status object
D. Standard Countries object
E. Custom Fields (Menu type)
F. Custom Object Menu-ONLY objects
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: C | Question 4 Answer: D | Question 5 Answer: C,E |
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